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Frequently Asked Questions

About the Program:

What is the Center for Teaching and Learning (CTL) and how does it relate to CAPS and GRC?
What are the benefits of having a job at CTL?

 

About the FAFSA and Work Study:

What is Federal Student Aid?
What is the FAFSA?
Where can I complete the FAFSA?
What is work study?
How do I apply for work study?
Do I have to have work study to work at CTL?
But I never qualify for work study. Why should I have to apply?
I need help completing my FAFSA, what do I do?

About Application Documents:

How do I get my unofficial UNM transcripts?
How do I get transcripts from another University?
What if my transcripts are in another language / have a different grading scale?
Can I copy and paste my transcripts for submission?
What kind of writing sample should I submit?
Once I submit my documents, can I get them back (or a copy back)?

About the Hiring Process:

Can I apply for more than one position?
When will I hear back about my application?
Am I required to be here in person in order to interview?
If offered a position, am I required to be available in person to complete paperwork?
I have more questions. Who do I contact?




What is the Center for Teaching and Learning (CTL) and how does it relate to CAPS and GRC?

The Center for Academic Program Support (CAPS), Center for Teaching Excellence (CTE), Graduate Resource Center (GRC), and Math Connection (MC), are all integral parts of the Center for Teaching and Learning (CTL), the parent organization that houses all our great initiatives. When applying for student employment through any of these terrific branches, you will actually be applying to CTL. Back to top.



What are the benefits of having a job at CTL?

CTL Staff is dedicated to making our department the best place to work on campus. Here are just a few of the amazing benefits:

Competitive Salary

Although there are many job opportunities at UNM, CTL offers some of the most competitive pay that students will find on campus. We understand the difficulties of trying to balance both work and academics, so we work hard to pay our employees fairly for their time, effort, and commitment to our program.

Paid Training

So that we can provide the best services possible, CTL requires its employees to attend both pre-semester trainings as well as weekly Friday trainings. Here at CTL, training equals work! Therefore, we pay all of our employees for attending each one of our training sessions.

Flexible Work Schedule

As part of a learning assistance center, CTL staff understands the importance of your academics. Therefore, we make every effort to work around your academic life and develop a manageable schedule that works for both you and CTL.

Time Saving

Having a job at CTL allows employees to easily shift from school to work without a lengthy (and costly) commute. You're already on campus, so getting from class to work (or vice versa) is a just a short walk away!

Networking

As an employee at CTL, you will be communicating with other students, faculty, and staff at UNM on a daily basis. Thus, CTL is a great place to make new friends and connections that will help further your academic career.

Customer Service and Communication

Customer service and communication skills are vital to any job, and CTL is no different. Therefore, part of our mission is to teach our employees the tools/skills necessary to effectively communicate with anyone they may encounter in their future careers.

Certification

CTL tutors, SI Leaders, and Graduate Consultants are certified through the College Reading and Learning Association (CRLA). CTL Trainings help guide our employees through the different levels of certification,  increasing their knowledge of content material, tutoring pedagogy, tutoring strategies, and learning styles. In addition, CRLA certification looks great on a resume!

Fun and Dynamic Work Environment

Overall, CTL is just a great place to work! Don't believe us? Ask any of our employees about their experience here at CTL.

Academic Success

Many studies show that students who are more active on campus - including having an on-campus job - are more engaged in the campus community and are more likely to succeed academically. Back to top.



What is Federal Student Aid?

Federal Student Aid (FSA) plays a central and essential role in supporting postsecondary education by providing money for college to eligible students and families. FSA partners with postsecondary schools, financial institutions and others to deliver services that help students and families who are paying for college. Back to top.



What is the FAFSA?

The FAFSA (Free Application for Federal Student Aid) is an application used to determine the dollar amount you or your family will be expected to contribute towards college. Grants, loans, and work study awards are all determined by the FAFSA. Back to top.


Where can I complete the FAFSA?

The easiest way to complete the FAFSA is at fafsa.ed.gov. However, hard copy applications can also be picked up at the Financial Aid Office. Back to top.


What is work study?

Work study is a form of financial aid awarded to students who demonstrate financial need and meet certain eligibility requirements. Unlike grants and loans that students get to use right away, work study awards are earned by having on-campus jobs. When an employee has work study, only 30% of their paycheck comes out of the employer's budget. The other 70% is paid by the Federal or State Government. Therefore, the more work study employees CTL has, the more we can hire. THAT'S WHY CTL LOVES WORK STUDY!! Back to top.


How do I apply for work study?

Students can apply for work study by completing the FAFSA. There is always a question on the FAFSA asking if you are interested in work study, so just make sure to answer "Yes." It's important to note that work study awards run out quickly, so it's always a good idea to meet the FAFSA's January priority deadline. Back to top.


Do I have to have work study to work at CTL?

CTL employees MUST APPLY for work study every year. Being awarded work study is preferred but not required.
(Please note that international students do not qualify for work study, and are therefore exempt from this rule.) Back to top.



But I never qualify for work study. Why should I have to apply?

Even if you have never been awarded work study in the past, work study eligibility requirements may change slightly each year. Thus, as eligibility requirements or your personal circumstances change, you may be entitled to financial aid you've never received before, including work study. Back to top.


I need help completing my FAFSA, what do I do?

No problem. Here are some great resources to help you complete your FAFSA.

Websites:

Workshops (Open to all students):

  • CEP FAFSA Workshops - Every Wednesday (October - December) 4pm - 7pm, Mesa Vista Hall, Room 3011

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How do I get my unofficial UNM transcripts?

Please see our transcript page here. Back to top.


How do I get transcripts from another University?

International students – If you’ve previously submitted your international transcripts to the UNM Global Education Office (GEO), a GEO advisor can assist you in retrieving a copy.

In addition, UNM has partnered with the National Student Clearinghouse for the purpose of obtaining non-UNM transcripts --- www.studentclearinghouse.org

Please note that the National Student Clearinghouse partners with many, BUT NOT ALL, universities. If an applicant needs transcripts from a university that is not listed on the above website, it will be up to the applicant to contact the university directly for further instructions.

Each university listed on the National Student Clearinghouse website has its own fees and payment methods for obtaining transcripts. UNM/CTL is not responsible for any fees or negative outcomes that may arise by using this service. Back to top.


What if my transcripts are in another language / have a different grading scale?

CTL staff will always try its best to read any transcripts that are submitted. Unfortunately, we cannot guarantee that we will be able to translate all text or grading scales at this time.

There are many companies that will translate transcripts. However, UNM/CTL has no partnerships with any such vendors/companies. Please note that if you decide to have your transcripts translated for the purpose of our application, UNM/CTL will not be responsible for any negative outcomes or fees that may arise. Back to top.


Can I copy and paste my transcripts for submission?

No. Once transcripts are copied and pasted into other programs (such as Microsoft Word), they become alterable and therefore unreliable. CTL will only take transcripts that are acquired using the methods listed here. Back to top.


What kind of writing sample should I submit?

When choosing a writing sample to submit, please be aware that we prefer the following:

  • 20 pages or less
  • Research paper, personal narrative, book review, or business report
  • Typed (12pt, Times New Roman, double-spaced, 1-inch margins)

The sample should have been completed at UNM or another university. Please avoid writing with extensive use of discipline-specific jargon if possible. Back to top.


Once I submit my documents, can I get them back (or a copy back)?

Unfortunately, applicants are unable to retrieve any documents attached to their UNMJobs application. In addition, CTL cannot always guarantee the retrieval of any document submitted via email or in person. Requests will be reviewed on a case-by-case basis, and final decisions are solely at the discretion of CTL Staff. Back to top.



Can I apply for more than one position?

Yes, CTL encourages students to apply for any and all positions that they are interested in. Back to top.


When will I hear back about my application?

CTL receives hundreds of applications each semester, so we ask that applicants please be patient as we review them all. Although our staff tries to get through applications as soon as possible, some applicants may not receive a final decision until the start of the applicable semester. Back to top.


Am I required to be here in person in order to interview?

Please remember that an online application and all supplemental documents must be submitted before staff can begin the review process and decide if you will be invited for an interview. In addition, please make sure that you have entered your email address in your application as this is our primary way of contacting you.

Applicants are expected to be available for interviews in person, if offered. Any other arrangements are solely at the discretion of CTL Staff. Back to top.


If offered a position, am I required to be available in person to complete paperwork?

All student positions at UNM have paperwork deadlines that CTL is always committed to follow. With these deadlines may come requirements for students to complete paperwork in person (for example, federal regulations require students to complete their I-9 in person, no exceptions). If you are chosen for hire, but cannot complete paperwork by the given deadline, it will be solely up to the discretion of CTL staff to either (1) Offer you the position with a later paperwork deadline and therefore a later start date or (2) Rescind the offer in order to find another applicant who will be able to make the paperwork deadline. Back to top.


I have more questions. Who do I contact?

If you have any questions about your application status or anything else related to CTL hiring, please email capshr@unm.edu and we will get back to you as soon as possible. Back to top.